Privacy Policy

Last Updated: October 1, 2025

Introduction

AG2 Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our advertisements and lead forms.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Fill out our contact forms or lead forms through Google Ads
• Contact us via phone, email, or through our website
• Request property information or schedule viewings
• Subscribe to our newsletters or marketing materials
• Engage with our real estate services

This information may include:

• Full name
• Phone number
• Email address
• Location/City
• Property preferences and requirements
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

We may use cookies and similar tracking technologies to collect this information.

How We Use Your Information

We use the information we collect to:

• Respond to Your Inquiries: Contact you about properties, answer questions, and provide real estate services
• Property Matching: Help you find suitable properties based on your requirements
• Schedule Viewings: Arrange property viewings and meetings with our agents
• Marketing Communications: Send you information about new properties, market updates, and promotional offers (with your consent)
• Improve Our Services: Analyze how our website and services are used to improve user experience
• Legal Compliance: Comply with applicable laws and regulations in the United Arab Emirates

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Our Real Estate Agents: To facilitate property viewings and transactions
• Service Providers: Third-party companies that help us operate our business (website hosting, email services, CRM systems)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

Google Ads Lead Forms

When you submit a lead form through our Google Ads campaigns:

• Your information is collected by Google and shared with us
• We use this information solely to contact you about your real estate inquiry
• Google's privacy practices also apply - see Google's Privacy Policy

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Typically, we retain lead information for up to 2 years unless you request deletion or we are legally required to retain it longer.

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent for data processing where consent was the legal basis

To exercise these rights, please contact us using the information below.

Marketing Communications

With your consent, we may send you marketing communications about:

• New property listings
• Market updates and real estate news
• Special offers and promotions
• Company updates

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Replying "STOP" to SMS messages

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for significant changes (if we have your email)

Contact Us

Consent

This Privacy Policy is governed by the laws of the United Arab Emirates.